What can we help with?

Create a free account, choose your sending and receiving countries, enter an amount and pick how it arrives bank, mobile money, cash or wallet. You'll see the live rate and fee before you confirm, then pay and track to delivery.

Limits depend on your country and KYC level. Your available limits are shown in-app, and verifying to a higher level raises them.

If a transfer hasn't been paid out yet, you may be able to cancel it from your activity. Once delivered to the recipient, it usually can't be reversed.

Depending on the corridor, recipients can receive to a bank account, a mobile-money wallet like M-Pesa or MTN MoMo, as cash pickup, or to a NESVRA wallet.

Not always. Bank, mobile-money and cash payouts don't require the recipient to have a NESVRA account; wallet delivery does.

You pay one clear fee plus a transparent FX margin, both shown on your quote before you confirm. The amount your recipient gets is locked in before you pay.

NESVRA uses a live mid-market reference rate with a small, transparent margin. Your exact rate is shown on the quote and locked when you confirm.

We use bank-level encryption, two-factor authentication, device controls and round-the-clock monitoring. See the Security Center for the full picture.

We will never ask for your password or one-time codes, and never ask you to send a transfer to verify or release funds. Treat any such request as a scam.

Identity verification (KYC) is a legal requirement that protects you and the system from fraud. Higher verification levels unlock higher limits and more features.

Typically a government ID and a selfie, and for higher levels proof of address or source-of-funds information. You're only asked for what's needed for your activity.

Open the Track page or your in-app activity to see live status from sent to delivered, with a clear state at every step.

Delays can come from recipient bank processing, cut-off times, weekends or extra compliance checks. The transfer status always shows the current state and any action needed.

Agents help customers send and receive in their community. Apply through the agent onboarding flow; you'll complete verification and training before going live.

Agents earn a commission on the transactions they facilitate, settled to their agent wallet. Exact rates are shown in the agent dashboard.

Yes. Businesses can collect and disburse across our corridors via Business Payments, with tools for bulk payouts and reconciliation.

Yes. Business accounts can run bulk payouts and integrate via API. See Business Payments to get started.